1.    OLI installation cisterns are guaranteed for a period of 10 years, push plates and accessories have a garantee for 5 years, all electronic parts are guaranteed for 2 years.
2.    The warranty period starts on the date of purchase. The sales document, testifying the date of purchase and respective serial number, assures the beginning of the warranty.
3.    This warranty is only valid for the first buyer of the equipment. It is not transferable to those whopurchase the equipment in second hand.
4.    This warranty is conditional on the product being correctly fitted in accordance with the norms and regulations, rules and technical specifications in force in the country or, in the absence of local norms and regulations, in accordance with the instructions laid out in Oliveira & Irmão own product catalogues or instructions leaflets.
5.    The warranty is also subject to normal use; working conditions (e.g.: pressure, temperature, etc.) and the type of liquid transported must be within the values indicated in Oliveira & Irmão catalogues.
6.    If waste pipes need to be used for discharging liquids other than normal civil waste, then the norms in force regarding the chemical resistance of polyethylene and polypropylene should be observed.
7.    Products which are clearly faulty at the time of installation or which are seen to be faulty during pressure testing should not be used.
8.    Compensation will be given for personal injuries or damages caused to property as a result of faulty pipes, fittings, flush cisterns or traps. After a thorough technical check only the defective products will be replaced.
9.    Compensation will be paid only when the products have been manufactured by Oliveira & Irmão and only if any producer identification can be found on the product itself.
10.    Oliveira & Irmão products should not be fitted with other products if the latter do not possess the national Quality Approvals.
11.    Any product returned must be complemented with a copy of the purchase document and original packaging.
12.    This warranty will extinguish immediately and can not be extended to any equipment or part, which has been damaged or made inoperative, as a result of:
    a) Accident, fall, fire, flood, bad usage or abuse;
    b) Use of pieces and accessories not produced and/or sold by Oliveira & Irmão, or whose sale and/or production has not been expressly authorized by Oliveira & Irmão;
    c) Non authorized changes in the equipment;
    d) Break of the warranty stamp or removal of any label with the serial number;
   e) Assistance, reparation or replacement made by a third party other than Oliveira & Irmão, its authorized reseller or technical recognized centre.
13.    Under no circumstances the installation of the guaranteed product is a part of the sale and purchase contract of Oliveira & Irmão.
14.    Oliveira & Irmão packaging should be disposed of in accordance with the national laws in force; Oliveira & Irmão declines all responsibility for damages or injuries caused to persons or things through an illegitimate use.
15.    The non-observance of any of the above-mentioned clauses relieves Oliveira & Irmão of every responsibility towards damages or injuries caused by the product to persons and /or things.
16.    In the case of personal injuries or damages to property as a result of manufacturing defects of Oliveira & Irmão products, written notice must be sent to Oliveira & Irmão Area Manager or Agent, in a term of 60 (sixty) days following the event (Dec. Lei nº 67/2003, de 8 de Abril). They will then start the necessary proceedings to the evaluation of the detected faults. Notice can be given also by telephone, followed by registered letter with return receipt within the following 24 hours.
17.    The non-fulfilment of this obligation could imply the total or partial loss of indemnity right. Alternatively, written notice can be sent by registered letter with receipt or by fax, to Oliveira & Irmão, indicating the following:
    a) Where the product was fitted;
    b) Product identification;
    c) Name, address and telephone number of the injured party;
    d) Description of visible damages;
    e) Type of installation and materials employed;
    f) Working conditions (system type, pressure, temperature, etc.)
   g) Name, address and telephone number of the company or contact person, who carried out the installation.
18.    Once Oliveira & Irmão has been notified, if deemed necessary, a visit to the installation site is carried out, after no more than 15 or 20 days, depending whether the claim or damages took placein Portugal or abroad.
19.    If the damages have been caused by a manufacturing defect, Oliveira & Irmão will notify the insurance company, which will proceed with compensation.
20.     If it is revealed that Oliveira & Irmão is not at fault, an invoice will be sent to the applicant for the expenses incurred by Oliveira & Irmão.
21.     Oliveira & Irmão can not be directly hold responsible by the buyer, in case of discordance regarding the product as a result of conducts of Oliveira & Irmão products resellers, namely when the discordance results exclusivelyfrom the seller’s declarations about the product, its qualities and usage conditions.
22.     This warranty binds Oliveira & Irmão in its exact terms, except typing errors.
23.     Any conflict taking place under the terms or comprehension of the current warranty or of the underlying deed of sale, should be ruled by Portuguese Law and decided by the Court of Justice in Aveiro, with clear renunciation to any other.